Privacy Policy
Last updated: December 23, 2025
This Privacy Policy describes how selvira ("we", "us", or "our") collects, uses, stores, and shares information about you when you visit or use our website located at selvira.online and any related services, workshops, or platforms we operate (collectively, the "Service"). By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide to us when you interact with our Service. This may include:
Registration and Account Data: When you register for a workshop, create an account, or enrol in a programme, we collect your name, email address, phone number, and any other details you submit through registration forms.
Communication Data: When you contact us via email at info@selvira.online, through WhatsApp, Signal, Telegram, or any other channel, we collect the content of those communications and any contact details you provide.
Payment and Billing Information: If you purchase access to our workshops or services, we may collect billing details. Payment card data is processed by third-party payment processors and we do not store full payment card numbers on our systems.
User-Generated Content: Any content you submit during workshops, collaborative exercises, feedback sessions, or interactive activities on our platform, including text, designs, comments, or uploaded files.
Survey and Feedback Responses: Responses to any questionnaires, satisfaction surveys, or feedback forms we send to you.
1.2 Information Collected Automatically
When you use our Service, certain information is collected automatically through standard web technologies, including:
Log Data: Your IP address, browser type and version, operating system, referring URLs, pages visited, time and date of access, and other diagnostic data.
Device Information: Information about the device you use to access our Service, including hardware model, unique device identifiers, and mobile network information.
Cookies and Similar Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to operate and improve the Service, understand user behaviour, and deliver relevant content. See Section 7 for more details on cookies.
Usage Data: Information about how you interact with our Service, including features used, content viewed, workshop progress, session durations, and click patterns.
1.3 Information from Third Parties
We may receive information about you from third-party sources, including:
Social Platforms: If you connect or log in using a third-party social account, we may receive basic profile information as permitted by your settings on that platform.
Analytics and Advertising Partners: Third-party analytics providers may share aggregated or pseudonymous data about usage patterns on our Service.
Payment Processors: Confirmation of transactions and limited billing information from payment service providers.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To provide, operate, and maintain our workshops, interactive sessions, and educational programmes, including processing enrolments and managing your account.
Communication: To send you confirmations, updates, technical notices, support messages, and administrative information related to your use of the Service.
Personalisation: To tailor the content, exercises, and learning experiences we present to you based on your preferences and progress.
Improvement and Development: To analyse usage, conduct research, identify trends, and improve the quality and functionality of our Service and workshop content.
Marketing and Promotions: With your consent where required, to send you information about upcoming workshops, new programmes, special offers, and other content we believe may be of interest to you. You may opt out at any time.
Customer Support: To respond to your enquiries, resolve disputes, and troubleshoot problems.
Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorised access, and other illegal activities, and to protect the rights and safety of our users and our business.
Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
3. Legal Bases for Processing
Where applicable data protection law requires a legal basis for processing your personal information, we rely on the following:
Contractual Necessity: Processing necessary to perform the contract we have with you or to take steps at your request before entering into a contract, such as fulfilling your enrolment and delivering workshops.
Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, preventing fraud, and communicating with you about your account, provided those interests are not overridden by your rights.
Consent: Where you have given us clear consent to process your personal data for a specific purpose, such as receiving marketing communications.
Legal Obligation: Processing necessary to comply with a legal obligation to which we are subject.
4. Sharing and Disclosure of Information
4.1 Service Providers
We share information with trusted third-party service providers who assist us in operating our Service. These include hosting providers, payment processors, email delivery services, analytics platforms, customer support tools, and communication platforms. These providers are contractually obligated to use your information only to perform services on our behalf and to maintain appropriate confidentiality and security standards.
4.2 Business Transfers
In the event of a merger, acquisition, reorganisation, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website if such a transfer occurs and your data becomes subject to a materially different privacy policy.
4.3 Legal Requirements
We may disclose your information if we believe in good faith that such disclosure is necessary to comply with a legal obligation, respond to a valid legal request from authorities, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the Service, or protect the personal safety of users or the public.
4.4 Aggregated and Anonymised Data
We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.
4.5 With Your Consent
We may share your information with other parties when you have given us your explicit consent to do so.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:
Active Account: We retain information for as long as your account remains active or as needed to provide you with access to the Service.
Legal Obligations: We may be required to retain certain information for a minimum period to comply with legal, tax, accounting, or regulatory requirements.
Dispute Resolution: We may retain information as necessary to resolve disputes, enforce our agreements, and protect our legal rights.
When information is no longer needed, we take reasonable steps to securely delete or anonymise it in accordance with applicable standards.
6. Data Security
We implement and maintain appropriate technical and organisational security measures designed to protect your personal information against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include encryption of data in transit using industry-standard protocols, access controls limiting data access to authorised personnel, regular security assessments, and secure data storage practices.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or credentials associated with your account.
7. Cookies and Tracking Technologies
7.1 Types of Cookies We Use
Strictly Necessary Cookies: Required for the operation of our Service, enabling basic functions such as page navigation, secure login, and access to protected areas. These cannot be disabled without affecting Service functionality.
Performance and Analytics Cookies: Help us understand how visitors interact with our Service by collecting and reporting information anonymously, allowing us to improve how the site works.
Functionality Cookies: Allow the Service to remember choices you make and provide enhanced, personalised features such as saved preferences and workshop progress.
Marketing and Targeting Cookies: Used to deliver relevant content and communications. They track your visit across our site and may be used to build a profile of your interests.
7.2 Managing Cookies
You can manage or disable cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality and performance of our Service. For more information on managing cookies, refer to your browser's help documentation.
8. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information:
Access: You may have the right to request a copy of the personal information we hold about you.
Correction: You may request that we correct or update inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to certain exceptions where retention is required by law or legitimate business necessity.
Restriction: You may request that we restrict processing of your information in certain circumstances.
Portability: You may have the right to receive your personal information in a structured, commonly used, machine-readable format.
Objection: You may object to the processing of your personal information for direct marketing purposes or where processing is based on legitimate interests.
Withdrawal of Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us at info@selvira.online. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing certain requests.
9. Marketing Communications
If you have opted in to receive marketing communications from us, we may send you emails, messages, or other communications about our workshops, new programmes, and related content. You can opt out of receiving marketing communications at any time by:
Email: Clicking the unsubscribe link in any marketing email we send, or by emailing us at info@selvira.online.
Please note that even after opting out of marketing communications, you will continue to receive transactional and administrative messages related to your account and the services you use.
10. Third-Party Links and Services
Our Service may contain links to third-party websites, tools, or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly encourage you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18 without parental consent, we will take steps to delete that information as soon as possible. If you believe we may have collected information from a child, please contact us at info@selvira.online.
12. International Data Transfers
Our Service is operated and managed from the United Kingdom. If you access our Service from outside the United Kingdom, your information may be transferred to, stored, and processed in countries where data protection laws may differ from those in your country of residence. By using our Service, you consent to the transfer of your information to such countries. Where required by applicable law, we implement appropriate safeguards such as standard contractual clauses to ensure your information receives an adequate level of protection.
13. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Last updated" date at the top of this page. For material changes, we will provide a more prominent notice, such as an email notification to the address associated with your account or a notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated terms.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the details below:
selvira
Harvey Hadden Sports Village, Wigman Rd, Bilborough, NG8 4PB, United Kingdom
Email: info@selvira.online
Phone: +44 7593 016685
WhatsApp: https://wa.me/447593016685
Telegram: https://t.me/+447593016685
Website: selvira.online